Questions? Call 888-809-2810 (Mon. to Fri. 8 a.m. to 5 p.m.)

Helpful Contact Numbers

Individual and Family Plans Contact Information
ACA (Health Reform) Education Hotline (888) 809-2810
New Enrollment (800) 531-4456
Member Customer Service (888) 697-0683
Away From Home Care® (away from home urgent care) Call the toll free number on the back of your ID card
Medicare Plans (855) 204-1846
Dental Plans  
Dental Customer Service (800) 367-6401
Dental Sales (800) 367-6401
Additional Contact Information
Illinois Department of Insurance Chicago (312) 814-2420
Springfield (217) 782-4515
Blue Access for MembersSM (BAM)
Blue 365 Deals (855) 511-BLUE
Membership Address Blue Cross and Blue Shield of Illinois
P.O. Box 660819
Dallas, TX 75266-0819

Attn: Membership
Claims Address Blue Cross and Blue Shield of Illinois
P.O. Box 660603
Dallas, TX 75266-0603

Free One-on-One Help

Register to meet one-on-one with our trusted community specialists who can give you the help you need to shop for health insurance.

Downloadable MATERIALS

We offer helpful materials for you to download and keep in case you need more information about the Affordable Care Act (ACA), how to enroll and how to use your health insurance.